Balata One™ Maintenance

Premium Maintenance for Your Enterprise

Balata Data delivers AI-powered maintenance tailored to your enterprise; minimizing downtime and maximizing performance.

Experience Unmatched Reliability with Balata One™ Maintenance

Intelligent Monitoring That Prevents Downtime

Balata One™ uses AI-driven insights to detect and resolve issues faster as they occur, minimizing disruptions.

Flexible Service Levels for Every Business Need

Choose customized service agreements with 24/7 support and next-business-day hardware delivery.

Integrated Lifecycle Management in One Platform

Simplify IT asset management with Balata One™, from secure data erasure to sustainable decommissioning.

The Balata One™ Portal: Complete Control in One Platform

Single Sign-On

Manage all maintenance information across vendors in one secure platform.

Easy Asset Management

View all vendor assets by contract, serial number, model, geography, and status.

Tickets & Escalation

Log, track, and escalate service tickets across multiple vendors with a single click.

Simple Data Integration

Seamlessly integrate with existing applications via API.

Automating Reporting

Generate automated, fully customizable reports.

Intelligent Monitoring That Prevents Downtime

Balata One™ uses AI-driven insights to detect and resolve issues faster as they occur, minimizing disruptions.

Minimized Downtime

Ensure continuous operations with AI-assisted issue resolution.

Extended Lifespan

Optimize your hardware investment with solutions that enhance reliability and prolong usage.

Seamlessly Integrate Balata Maintenance with Your Business Applications

Tailored Hardware Maintenance Solutions for Modern Enterprises

Our expert-driven maintenance services ensure your data center operates at peak performance. With personalized support, we reduce downtime and drive operational efficiency.

Expert Support

Gain access to certified professionals ready to deliver precise, effective hardware solutions.

Cost Efficiency

Cut operational expenses without compromising the quality of service or system reliability.

Are Your Devices Ideal for TPM?

Understand when Balata One™ Maintenance is right for your systems.

Years 1-3

OEM

Get new, up-to-date technology with regular software updates through your OEM provider.

Years 4+

Balata One™ Maintenance

Once your OEM software support expires, get Balata One™ to keep your environment stable and your gear up-to-date.

Flexible Service Levels

Choose the plan that fits your business needs.

24x7x4 Onsite Support
Platinum
24 hours a day, 7 days a week
Remote diagnostics, 365 days a year
Online portal & asset management tool
Field engineer and parts onsite within 4 hours of diagnosis
9x5xNBD Onsite Support
Gold
9:00am – 5:00pm (local time), Monday – Friday
Remote diagnostics, 365 days a year
Online portal & asset management tool
Field engineer and part onsite next-business day
Next Day Parts Only
Silver
9:00am – 5:00 (local time), Monday – Friday
Online portal & asset management tool
Next-business day parts shipped
Basic Plan
$180/yr
Save 20%
24/7 Customer Support
Basic Hardware Coverage
Monthly Reporting
Business Plan
$280/yr
Save 20%
Advanced Hardware Coverage
Priority Support Access
Monthly Performance Reviews
Discounted Parts Pricing
Enterprise Plan
$480/yr
Save 20%
Comprehensive Hardware Coverage
Dedicated Account Manager
Quarterly Strategy Sessions
Expedited Service Requests
Discounted Labor Rates

AI-Powered Solutions, Custom Support

Balata blends expert service with AI-driven tools to accelerate issue detection and response. By optimizing parts planning and engineer dispatch, Balata One minimizes downtime and ensures mission-critical support when you need it most.

Your All-in-One Data Center Partner

Balata provides expert maintenance, secure ITAD, and tailored professional services—ensuring optimized infrastructure, seamless support, and full lifecycle management with a single trusted partner.

Key Balata One™ Support Features

25+

Years of Experience

98%

First Trip Fix Success Rate

15 Min.

Average Engineer Callback Time

Streamline, Sustain, & Scale with Balata Data

Discover cost-effective support solutions tailored for your enterprise data center needs today.