Balata’s AI Powered Sparing & Ticketing System Saves Energy Company

Category : News & Updates


By leveraging our Balata One platform our customer was able to leverage industry leading AI sparing to ensure all historical failure rates were considered when sparing for their support contract. The Balata One platform assigned all spare kits and made sure to ship all spares from the closet hub to the correct forward stocking locations. This helped to minimize excess sparing and lower the overall shipping cost for spares which provides direct savings to the customers support cost. By leveraging our Balata One platform we were able to accurately quote the best cost possible by forecasting the exact spares, tickets, and FE’s that will be required to fully support all the infrastructure.

Our fortune 100 customer feels safe and secure in our support because of the Balata One AI Platform. All tickets are triaged and assigned the top level SME’s by geography and skill set. The customer has been ecstatic in our ability to provide support for all of their servers and a portion of their networking and storage infrastructure.