When people think about Third-Party Maintenance (TPM), they often think about saving money. But recent insights from IDC, shared at the SIA Executive Summit in Miami, show that companies are focusing more on quality service. This shift confirms what I posted on LinkedIn recently: organizations today want more than just cost savings—they need dependable support, flexibility, and solutions that fit their long-term IT needs.
Top Reason: Better Support
This infographic from IDC shows the top reasons why companies are choosing TPM. At the top, 56.6% of organizations prioritize better support—fast response times, access to the right parts, and quick repairs. At Balata Data, we focus on providing this kind of responsive, proactive service to keep our clients’ systems running smoothly.
Multi-Vendor Expertise Matters
Next, 55% of companies value multi-vendor expertise, meaning they need support for various brands and systems. Balata Data offers this flexibility, making it easier for companies to manage all their hardware under one support plan—no need to juggle multiple contracts.
Certified, Knowledgeable Engineers
Companies are also looking for skilled engineers, with 54.8% saying knowledgeable support is essential. Our team at Balata Data is made up of certified experts who understand a wide range of systems. By hiring the best talent, we give our clients confidence that their systems are in good hands.
Customized Solutions and Sustainability
Organizations are also interested in better offerings (52.4%) and simpler business processes (49.9%). Balata Data meets these needs by offering customized solutions that include TPM, lifecycle management, and IT asset disposal (ITAD). This approach not only simplifies support but also helps clients achieve sustainability by keeping assets in use longer and reducing waste.
Cost Savings Are No Longer the Priority
Interestingly, cost savings rank lower (42.1%), showing that today’s clients prioritize quality and reliability. For Balata Data, this is an opportunity to stand out as the premium choice in the market, offering top-notch service, customized support, and a sustainable approach.
As TPM becomes more essential in IT strategies, Balata Data remains committed to delivering high-quality service, expert support, and solutions that fit our clients’ needs today and into the future.
Interested in learning more? Reach out to us! Let’s connect one-on-one and explore how Balata Data can support your IT goals.