25+ Year of Experience in Making
System Monitoring
Al Powered Support System
Systems Management
L4 Engineering
OEM Level Troubleshooting
Advanced Ticketing Platform
Certified OEM Parts
Warranty Facilitation
Dedicated Engineering Team
Advantages of Balata One™
Instantaneous ticketing from the moment an incident occurs; resolution in motion.
Intelligent filtering to understand critical events.
Reduce SLA and prevent cascading events.
Reduce number of incidents.
Track operating systems & application issues.
Proactive vs reactive solution and monitoring
View storage growth trends; forecasts capacity levels.
Agent-less monitoring options.
Standard TPM vs Balata One
| Standard TPM | |
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| Flexible SLAs |  |
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| Hardware Replacement | |
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| FE Deployment | |
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| Advanced Triage |  |
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| Level 4 Engineer | |
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| OS & Application Management | |
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| Performance Monitoring & Capacity Planning | |
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| Locally Stocked Parts | |
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| Flexible Coverage Terms | |
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| Quarterly Health Checks | |
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AI Support With the Human Touch
System Monitoring
Alert is Generated
Al Powered Support Diagnosis Issue
Level 4 Engineer Confirmation
Parts Confirmed & Logistics
Balata First Responder
Engineer & Parts Onsite
Flexible Service Levels
Each contract can be tailored to best for the customers needs. Short and long-term options are available with the option to add or remove equipment at any time.
24x7x4 Onsite Support
- 24 hours a day, 7 days a week
- Help Desk
- Online Portal & Asset Management Tool
- Remote diagnostics
- Field engineer onsite and dispatched on-site within 4 hours with parts
- 9:00am – 5:00pm (local time), Monday – Friday
- Help Desk
- Online Portal & Asset Management Tool
- Remote diagnostics
- Field engineer onsite and dispatched on-site next-business day with the appropriate part if required
- 9:00am – 5:00 (local time), Monday – Friday
- Online Portal & Asset Management Tool
- Next-business day parts shipped
- No Field Engineer Onsite
Key Support Features
- 20+ Years of Experience
- Average 15-Minute Engineer Callback
- 98% First Trip Fix Success
- Software Technical Support
AI Powered Support
While there will always be a personal touch on maintenance, Balata leverages innovation to maximize support effectiveness. Our AI powered software will detect and predict future failure probabilities, automatically syncing and assigning the correct engineering teams to prioritizing mission critical support cases. Balata One eliminates the guess work for parts planning, engineering hours and failure rates so customers can receive quick pricing and optimize their budget with larger costs savings.
Leveraging Life-Cycle Services in Maintenance
Once support has ended or Balata supported gear is no longer need, Balata enables you to tap into the full life-cycle management of those assets by keep everything under one roof, through one vendor. From offering data erasure or destruction services for active failed parts under contract to fully decommissioning assets once they’re retired, Balata works with you to tailor each contract to make sure your equipped to meet the customers needs.