OEMs Supported:
New Solutions
The peace of mind of new hardware but with the standard Balata turnaround time. Our customers get the best of both worlds with our new solutions. Balata has new sealed servers, storage, and networking from canceled deals, excess inventory, and overstock. A faster lead time than normal distribution with the Balata discounting helps our customers Go further with their IT budget.
Flexible Service Levels
Each contract can be tailored to best for the customers needs. Short and long-term options are available with the option to add or remove equipment at any time.
24x7x4 Onsite Support
- 24 hours a day, 7 days a week
- Remote diagnostics
- Field engineer onsite and dispatched on-site within 4 hours
- 9:00am – 5:00pm (local time), Monday – Friday
- Remote diagnostics
- Field engineer onsite and dispatched on-site next-business day with the appropriate part if required.
- 9:00am – 5:00 (local time), Monday – Friday
- Remote troubleshooting
- Next-business day parts shipped
Key Support Features
- 20+ Years of Experience
- Average 15-Minute Engineer Callback
- 98% First Trip Fix Success
- Software Technical Support
Greener
is Our Mission
From recycling, preserving assets, redeployments, refurbishing, to carbon neutrality. Staying environmentally consciousness & compliant in everything we do. Balata is committed to doing its part.
Contact us now and you will hear from a Balata Team Member right away.