25+ Year of Experience in Making
Maintenance Platform
System Monitoring
Al Powered Support System
Systems Management
L4 Engineering
OEM Level Troubleshooting
Advanced Ticketing Platform
Certified OEM Parts
Warranty Facilitation
Dedicated Engineering Team
Advantages of Balata One™
Instantaneous ticketing from the moment an incident occurs; resolution in motion.
Intelligent filtering to understand critical events.
Reduce SLA and prevent cascading events.
Reduce number of incidents.
Track operating systems & application issues.
Proactive vs reactive solution and monitoring
View storage growth trends; forecasts capacity levels.
Agent-less monitoring options.
Standard TPM vs Balata One
| Standerd TPM | |
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| Flexible SLAs |  |
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| Hardware Replacement | |
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| FE Deployment | |
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| Advanced Triage |  |
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| Level 4 Engineer | |
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| OS & Application Management | |
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| Performance Monitoring & Capacity Planning | |
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| Locally Stocked Parts | |
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| Flexible Coverage Terms | |
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| Quarterly Health Checks | |
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AI Support With the Human Touch
System Monitoring
Alert is Generated
Al Powered Support Diagnosis Issue
Level 4 Engineer Confirmation
Parts Confirmed & Logistics
Balata First Responder
Engineer & Parts Onsite
Balata First Responder reaches out to confirm issue & schedule onsite replacement
Flexible Service Levels
Each contract can be tailored to best for the customers needs. Short and long-term options are available with the option to add or remove equipment at any time.
24x7x4 Onsite Support
- 24 hours a day, 7 days a week
- Remote diagnostics
- Field engineer onsite and dispatched on-site within 4 hours
9x5xNBD Onsite Support
- 9:00am – 5:00pm (local time), Monday – Friday
- Remote diagnostics
- Field engineer onsite and dispatched on-site next-business day with the appropriate part if required.
Next Day Remote & Parts Only
- 9:00am – 5:00 (local time), Monday – Friday
- Remote troubleshooting
- Next-business day parts shipped
Key Support Features
- 20+ Years of Experience
- Average 15-Minute Engineer Callback
- 98% First Trip Fix Success
- Software Technical Support